Shipping takes place within 3-5 business days. If there is a problem with the shipment of the product, we will notify you via the email address you entered when ordering.
🎉 Is free shipping available?
We do not currently offer free shipping. However, this may be added at some point. We apologize.
🎃 How can I get a tracking number for my order?
If your order has been shipped, we will add the tracking number to your order and notify you via the email address you entered when ordering.
🎄 How do I process a return or exchange?
For returns or exchanges, please contact us within 14 days of receiving the product, along with a receipt or screenshot of the purchase, and a photo of the product with the packaging or tag intact.
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![Cat Tree, Floor to Ceiling Cat Tower Adjustable Height [92.9-102.4in=235-258cm], 7 Tiers Cat Climbing Play House with Fully Sisal Scratching Post,Cozy Condo&Hammocks for Indoor Cats,Light Grey](http://sophiecatshop.com/cdn/shop/files/712C1kcRC6L._AC_SX679.jpg?v=1779563582&width=1445)
![Cat Tree, Floor to Ceiling Cat Tower Adjustable Height [92.9-102.4in=235-258cm], 7 Tiers Cat Climbing Play House with Fully Sisal Scratching Post,Cozy Condo&Hammocks for Indoor Cats,Light Grey](http://sophiecatshop.com/cdn/shop/files/81YDSz4b6-L._AC_SX679.jpg?v=1779563582&width=1445)
![Cat Tree, Floor to Ceiling Cat Tower Adjustable Height [92.9-102.4in=235-258cm], 7 Tiers Cat Climbing Play House with Fully Sisal Scratching Post,Cozy Condo&Hammocks for Indoor Cats,Light Grey](http://sophiecatshop.com/cdn/shop/files/81Jd9WPjkSL._AC_SX679.jpg?v=1779563582&width=1445)
![Cat Tree, Floor to Ceiling Cat Tower Adjustable Height [92.9-102.4in=235-258cm], 7 Tiers Cat Climbing Play House with Fully Sisal Scratching Post,Cozy Condo&Hammocks for Indoor Cats,Light Grey](http://sophiecatshop.com/cdn/shop/files/81k32BS3UfL._AC_SX679.jpg?v=1779563583&width=1445)
![Cat Tree, Floor to Ceiling Cat Tower Adjustable Height [92.9-102.4in=235-258cm], 7 Tiers Cat Climbing Play House with Fully Sisal Scratching Post,Cozy Condo&Hammocks for Indoor Cats,Light Grey](http://sophiecatshop.com/cdn/shop/files/819TvOdSSUL._AC_SX679.jpg?v=1779563582&width=1445)
![Cat Tree, Floor to Ceiling Cat Tower Adjustable Height [92.9-102.4in=235-258cm], 7 Tiers Cat Climbing Play House with Fully Sisal Scratching Post,Cozy Condo&Hammocks for Indoor Cats,Light Grey](http://sophiecatshop.com/cdn/shop/files/71wP_LMzprL._AC_SX679.jpg?v=1779563582&width=1445)
![Cat Tree, Floor to Ceiling Cat Tower Adjustable Height [92.9-102.4in=235-258cm], 7 Tiers Cat Climbing Play House with Fully Sisal Scratching Post,Cozy Condo&Hammocks for Indoor Cats,Light Grey](http://sophiecatshop.com/cdn/shop/files/71Rg9Gq4MgL._AC_SX679.jpg?v=1779563582&width=1445)
![Cat Tree, Floor to Ceiling Cat Tower Adjustable Height [92.9-102.4in=235-258cm], 7 Tiers Cat Climbing Play House with Fully Sisal Scratching Post,Cozy Condo&Hammocks for Indoor Cats,Light Grey](http://sophiecatshop.com/cdn/shop/files/812ac7mtZLL._AC_SX679.jpg?v=1779563582&width=1445)
![Cat Tree, Floor to Ceiling Cat Tower Adjustable Height [92.9-102.4in=235-258cm], 7 Tiers Cat Climbing Play House with Fully Sisal Scratching Post,Cozy Condo&Hammocks for Indoor Cats,Light Grey](http://sophiecatshop.com/cdn/shop/files/918vJrAfEIL._AC_SX679.jpg?v=1779563582&width=1445)